It is not uncommon for companies to react quickly to solve the symptom of a problem but then have the problem reoccur, since the root cause was not addressed. To break free from this expensive routine, it's important to properly employ the Quality best practice and problem-solving method known as the Root Cause / Corrective Action process (RCCA). Root Cause / Corrective Action describes a range of tools and techniques used to uncover the causes of manufacturing problems. It is a foundational element of Six Sigma and all Quality program certifications as well as an integral part of a manufacturer’s continuous improvement strategy.
During this advanced quality webinar, CMTC Quality Practice Lead Eliot Dratch examines the proper application of Root Cause / Corrective Action.
This webinar is part of a 2021 monthly webinar series focusing on advanced quality planning topics as they pertain to manufacturers. You are encouraged to join as many of the webinars in this series as you would like.
This webinar was originally presented on September 22, 2021 at 11:00am.
Sr. Quality Consultant at CMTC
Eliot Dratch is a Senior Quality Consultant for CMTC specializing in operational improvements for industrial manufacturers. This includes implementing Quality, Safety and Lean programs and teaching methods to anchor positive organizational change. He applies 25 years of medical, aerospace, and automotive manufacturing experience to add value to many types of organizations. Over the last decade, Eliot has trained hundreds of employees from scores of manufacturing companies and is a co-author of ASQ's Certified Quality Manager Handbook.
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