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Poor product quality can have a significant impact on a manufacturer’s reputation and bottom line. In almost every case, the underlying cause of quality concerns can be traced back to the processes and procedures that are used during the manufacturing process. Fortunately, ISO 9004 provides the improvement framework needed to help “ISO-class” companies achieve sustained operational success. It was specifically designed to help companies mature and improve their QMS (Quality Management System). It is not prescriptive but instead reframes the concepts and assists companies in identifying the areas in most need of improvement.
During this webinar, CMTC Quality Practice Lead Eliot Dratch gives an overview of the 7 themes in ISO 9004, while providing enough details so companies can see the benefit of applying this standard to their own operational improvements.
This webinar is part of a 2021 monthly webinar series focusing on advanced quality planning topics as they pertain to manufacturers. You are encouraged to join as many of the webinars in this series as you would like.
This webinar was originally presented on May 12, 2021 at 11:00am.
Eliot Dratch
Sr. Quality Consultant at CMTC
Eliot Dratch is a Senior Quality Consultant for CMTC specializing in operational improvements for industrial manufacturers. This includes implementing Quality, Safety and Lean programs and teaching methods to anchor positive organizational change. He applies 25 years of medical, aerospace, and automotive manufacturing experience to add value to many types of organizations. Over the last decade, Eliot has trained hundreds of employees from scores of manufacturing companies and is a co-author of ASQ's Certified Quality Manager Handbook.
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