It is not uncommon for companies to react quickly to solve the symptom of a problem but then have the problem reoccur, since the root cause was not properly addressed. To break free from this expensive routine, it's important to employ the Quality best practice and problem-solving method known as the Root Cause and Corrective Action process (RCCA). Root Cause and Corrective Action describes a range of tools and techniques used to uncover the causes of manufacturing problems. It is a foundational element of Six Sigma and all Quality program certifications as well as an integral part of a manufacturer’s continuous improvement strategy. 

During this advanced quality webinar, CMTC Quality Practice Lead Eliot Dratch examines the proper application of Root Cause and Corrective Action.


  • Overview of RCCA and Its Importance
  • The Team Approach To Problem-Solving
  • Methodical Investigations
  • ASQ’s Classic Quality Tools
  • Q&A

This webinar is part of CMTC’s 2022 Quality Webinar Series focused on advanced quality planning topics as they pertain to manufacturers. You are encouraged to join as many of the webinars in this series as you would like.

This webinar was originally presented on July 20, 2022 at 10:00 AM PT. 

Meet the Speaker


Eliot Dratch_217x321

Eliot Dratch
Sr. Quality Consultant at CMTC

Eliot Dratch is a Senior Quality Consultant for CMTC specializing in operational improvements for industrial manufacturers. This includes implementing Quality, Safety and Lean programs and teaching methods to anchor positive organizational change. He applies 25 years of medical, aerospace, and automotive manufacturing experience to add value to many types of organizations. Over the last decade, Eliot has trained hundreds of employees from scores of manufacturing companies and is a co-author of ASQ's Certified Quality Manager Handbook.


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The material in this webinar is for informational purposes only. It should not be considered legal, financial, or other professional advice. CMTC advises you to consult an attorney or other appropriate professional to determine what may be best for your individual and unique needs. The presentation is not designed to be read by itself, nor to make a decision strictly on its content. It is intended for educational purposes only. Images used may have come from many sites found on the web, no copyright infringement is intended. All rights reserved for images by the original image owner. While CMTC takes reasonable steps to ensure that the information contained in this webinar is accurate, CMTC makes no guaranty in this regard. Further, CMTC has done its best to ensure that the information provided on our website, including a downloadable copy of this PowerPoint presentation, is accurate and provides valuable information.