Quality 504: How to Use ISO 9004 to Improve Your Manufacturing Operation

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It’s obvious that poor product or process quality can have a significant impact on a manufacturer’s reputation and bottom line. In almost every case, the underlying cause of quality concerns can be traced back to the processes and procedures that are used during manufacturing. But, we often overlook the quality identity of our companies.

Fortunately, ISO 9004 provides the improvement framework needed to help “ISO-class” companies understand their quality identities to achieve sustained operational success. It was specifically designed to help companies mature and improve their QMS (Quality Management System). It is not prescriptive but instead reframes the concepts and assists companies in identifying the areas in most need of improvement.

During this webinar, CMTC Quality Practice Lead Eliot Dratch gives an overview of the 7 themes in ISO 9004, while providing enough details so companies can see the benefit of applying this standard to their own operational improvements.

This webinar is part of CMTC’s 2022 Quality Webinar Series focused on advanced quality planning topics as they pertain to manufacturers. You are encouraged to join as many of the webinars in this series as you would like.

This webinar was originally presented on September 15, 2022 at 10:00 AM PT. 

Meet the Speaker

 
Eliot Dratch_217x321

Eliot Dratch
Sr. Quality Consultant at CMTC

Eliot Dratch is a Senior Quality Consultant for CMTC specializing in operational improvements for industrial manufacturers. This includes implementing Quality, Safety and Lean programs and teaching methods to anchor positive organizational change. He applies 25 years of medical, aerospace, and automotive manufacturing experience to add value to many types of organizations. Over the last decade, Eliot has trained hundreds of employees from scores of manufacturing companies and is a co-author of ASQ's Certified Quality Manager Handbook.

 

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Legal Disclaimer

The material in this webinar is for informational purposes only. It should not be considered legal, financial, or other professional advice. CMTC advises you to consult an attorney or other appropriate professional to determine what may be best for your individual and unique needs. The presentation is not designed to be read by itself, nor to make a decision strictly on its content. It is intended for educational purposes only. Images used may have come from many sites found on the web, no copyright infringement is intended. All rights reserved for images by the original image owner. While CMTC takes reasonable steps to ensure that the information contained in this webinar is accurate, CMTC makes no guaranty in this regard. Further, CMTC has done its best to ensure that the information provided on our website, including a downloadable copy of this PowerPoint presentation, is accurate and provides valuable information.
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